Key Local Resources
Key National Websites
What is Quality Improvement in the NHS?
"Quality improvement in NHSScotland describes the specific activities designed to improve the quality of patient care. These activities, which have their roots in the science of improvement, are undertaken so that we can provide the person-centred, safe and effective care which lies at the heart of the Quality Strategy" (NHS Scotland Quality Improvement Hub, 2013)
The Quality Strategy
The Quality Strategy is based on the Institute of Medicine’s six dimensions of quality which aims to ensure healthcare that is safe, effective, person centred, efficient, equitable and timely. It is a new approach to making the NHS even better through putting quality at centre of everything we do by aligning quality services, dedicated staff and strong values to the following three Quality Ambitions:
- Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making.
- There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times.
- The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated.
The Healthcare Quality Strategy for NHSScotland.
The Scottish Government, May 2010
This website aims to tell you more about Quality Improvement and to direct you to useful resources including local clinical guidance.