Quality Improvement Strategies and Policies


The Healthcare Quality Strategy for NHSScotland


The Healthcare Quality Strategy for NHSScotland is based on the Institute of Medicine’s six dimensions of quality which aims to ensure healthcare that is safe, effective, person centred, efficient, equitable and timely. It is a new approach to making the NHS even better through putting quality at centre of everything we do by aligning quality services, dedicated staff and strong values to the following three Quality Ambitions.


Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making.

There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times.

The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated.



NHS Forrth Valley Quality Improvement Strategy 2016-2019

Better Every Day - Shaping the Future Quality Improvement Strategy 2016-2019 provides a framework for us to focus our ambitions to be the safest and most caring organisation for the people of Forth Valley and for our staff. It sets out our quality improvement goals and what tangible improvement we will make to improving care. A summary of improvement work supported by the NHS FV Quality Improvement team is available in the QISS Annual Report.


Quality Improvement Curriculum Framework

The Quality Improvement Curriculum Framework aims to provide ongoing support for the development of learning in quality improvement by describing the knowledge and skills needed to continuously improve services and enable the NHS workforce to access appropriate learning and development resources.


2020 Framework for Quality, Efficiency and Value

The 2020 Framework for Quality, Efficiency and Value re-focuses efforts on the Triple Aim of improving:

Quality of Care (including safety), Health of the Population and Value and Financial Stability.

The framework outlines the approaches, tools and techniques that experience has shown to be most successful in delivering improved quality alongside better value.

More information on the framework and national quality, efficiency and value related healthcare programmes is available on the NHS Scotland QI HUB


Clinical Governance

The term Clinical Governance was first introduced to NHSScotland in the 1997 White Paper 'Designed to Care' and has been described as 'corporate for clinical performance'. It is the framework used in the NHS for making sure that healthcare is safe and effective, and that patients and the public are involved. The Clinical Governance and Risk Management Strategy can be accessed in Quality Assurance in Forth Valley


Healthcare Improvement Scotland has a key responsibility to help NHSScotland and independent healthcare providers deliver high quality care as well as scrutinise services to provide public assurance about the quality and safety of that care. This is achieved through evidence, advice, standards and guidelines, improvement and implementation support, and assuring quality through hospital inspections.